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Ryanair at their usual antics

 
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paul
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PostPosted: Mon Mar 12, 2007 11:43 pm    Post subject: Ryanair at their usual antics Reply with quote

300 people turned up to take part in protest event against the Spanish airline Iberia, organised by Ryanair in Barcelona’s Plaça de Catalunya.

Anyway, Ryanair ran out of flight claim forms to distribute and so the tables turned somewhat... read more here.
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Andy Pettefer
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PostPosted: Wed Apr 18, 2007 3:17 pm    Post subject: Reply with quote

It looks like there is a follow-up to that story here with Ryanair continuing their war of words with Iberia Airlines.
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Andy Pettefer
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PostPosted: Sun Apr 22, 2007 2:15 pm    Post subject: Reply with quote

Some more negative publicity for Ryanair with this story about a boy with a broken leg forced to stand for the duration of his flight.

...Read here
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Sunshine
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PostPosted: Sun May 20, 2007 12:25 pm    Post subject: Ryanair Reply with quote

These stories are always a concern to people and rynair as well as easy jet have had a fair share of bad publicity.

However. Does our concern fall by when you see the same airlines offering flights for less than a taxi to the local airport??
I know i have said that i wouldn't use an airline that discriminates against sectons of society but i will be honest and say that i continue to use them when the cost is so low.

How about you guys?
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Andy Pettefer
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PostPosted: Mon May 21, 2007 12:20 pm    Post subject: Reply with quote

Sunshine, you make a very good point. These 'low cost' airlines are generally very good for travellers despite all the negative they receive. However, what really annoys me is when they advertise their flights for "less than a taxi to the local airport" and then you have to add on all the airport taxes, credit card fees, fuel taxes etc etc.
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anneh
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PostPosted: Mon May 21, 2007 5:49 pm    Post subject: Reply with quote

The story about the boy with the broken leg is apalling, but Sunshine is right, people will still fly with them because even after the bad customer service, and the 'hidden' charges, the flights are cheap, and there is a demand for that.

Actually, I may end up flying Ryanair myself in August - they are half the price of the next cheapest airline, and all I care about really is getting where I need to be on time.

Most people can't afford to vote with their feet when they need to fly somewhere.

I just hope the comment on that news article about making all passengers stand doesn't give them any ideas....
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paul
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PostPosted: Mon May 21, 2007 7:33 pm    Post subject: Reply with quote

anneh wrote:
...all I care about really is getting where I need to be on time...


...and you're choosing Ryanair? Smile

According to http://www.flightontime.info/scheduled/scheduled.html they came 12th out of 21 for punctuality in 2006. Not terrible, but certainly not the best.

My concern with someone like Ryanair remains customer service. They seem to care little about it. I've never flown with them, so I don't have first hand experience, but I don't believe you need to. Just read the press:

http://www.expatica.com/actual/article.asp?subchannel_id=81&story_id=35582
http://www.aardvarkurl.net/u/omh89k
http://www.aardvarkurl.net/u/w21b5w

Or, perhaps more so, just listen to the remarks of Michael O'Leary. Quoting from The Guardian...

Quote:
He has described the European commission as "morons", the airport operator BAA as "overcharging rapists". Britain's air traffic control service is "poxy", British Airways are "expensive b***ards" and travel agents are "f***ers" who should be "taken out and shot".


That's not the kind of person I would want to do business with.

Paul
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John_from_Eurapart
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PostPosted: Mon May 21, 2007 9:11 pm    Post subject: Reply with quote

As far Ryanair goes any publicity is good. The more outrageous it is, the more potential passengers hear about the airline. When they invite Mr O'Leary onto the TV and radio to answer criticism he uses the opportunity to promote his latest free flight offer.
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