UK tourism news article

[aaron]

'Americans think UK is in Mid-East'

Many Americans know all about London and England but think the United Kingdom is in the Middle East, Tourism Minister Kim Howells has told a committee of MPs.
Mr Howells explained the confusion the title caused as he told how efforts to get tourists out of London and into the UK's countryside and regional cities have "failed dismally".

He told the Commons culture select committee: "Very often people do not understand the title of the country... In America, people had heard of London, some had heard of England, no-one had heard of the United Kingdom - they thought it was somewhere in the Middle East."

A spokeswoman for the culture department said Dr Howells was making a "light hearted" comment to illustrate the need to use expressions in marketing which were familiar to customers. Dr Howells said the UK also needed to give visitors a better welcome when they arrived in the country.

His comments came as the MPs committee examined the state of UK tourism in the wake of the US terror attacks and the foot-and-mouth crisis. Tour operator chiefs said government attention to the industry was slipping and suggested there should be a cabinet minister responsible for tourism alone.

Dispersal problems

Dr Howells explained that London was the "great icon" of the UK tourism industry.

Half of the people who visited the UK from overseas last year did not go out of London except for day trips, said Dr Howells.

In the past, it had been argued the capital ought to be seen as a gateway location, with the city's visitors encouraged to go to other areas. "I am afraid that both London and the other tourism boards have failed dismally to do this," said Dr Howells.

Dispersing more people to areas outside London would not only spread tourism income but add to the country's attraction to potential visitors. But those hopes underlined the need to ensure hotels and guest houses were of good quality nationwide.

'Too laissez faire'

Earlier, Richard Tobias, chief executive of the British Incoming Tour Operators Association (BITOA), said UK visitor numbers were still down 4% in the wake of the US terror attacks.

After the attacks and the foot-and-mouth outbreak, people recognised the contribution made by the tourism industry, said Mr Tobias.

"It is beginning to slip down the political ladder now," he argued. "Because of the difficulties for the industry worldwide following 11 September, the industry is now being allowed to look after itself."

Ian Reynolds, chief executive of the Association of Travel Agents (Abta) also argued ministers were taking too much of a "laissez faire" attitude to tourism. There were "insufficient focus and insufficient resources" from government, said Mr Reynolds.

Such concerns were put to Culture Secretary Tessa Jowell, who stressed the amount of time spent talking to the tourism industry in the last 18 months.

"We need to be judged on the results of our efforts," said Ms Jowell. "Certainly, so far they are efforts which I think because the industry has worked so closely with us broadly shared the confidence of the industry."

Particular efforts were being put into making the industry less fragmented and on building up skill levels, she said.

Devolution concerns

Ms Jowell last month announced plans to combine the resources of the English Tourism Council with the British Tourism Authority.

That has prompted worries that the new body's role in marketing the UK abroad could clash with its duties in promoting England to domestic tourists.

The culture secretary said "some offence" had been caused in the past by the perception that the BTA was an England-focused organisation. The new body would "market Great Britain to the rest of the world" and be transparent about its English marketing responsibilities.

Conservative MP Michael Fabricant was among those on the committee worried that it was England which was losing out. The government currently spends 20p per head on tourism in England, compared with £8.28 in Wales and £5.50 in Scotland.

Dr Howells said the results of that spending drew little relation to such discrepancies. Overseas visitors spent last year £9.9bn in England, £250m in Wales and £760m in Scotland.

Aaron
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[Billy]

I hope she wasn't serious - I'm sure most Americans would know that the UK isn't in the Middle East!

Billy

[andyharris]

The main reason tourism is down in the UK is that the English Tourist Board has lowered standards by awarding b&bs and guest houses to 4 & 5 diamonds without having any bedrooms ensuite. Previously to be awarded 3 crowns there had to be at least two thirds of the bed rooms ensuite. they say they have improved standards.
Andy Harris.

[scotlandforvisitors]

Andy

You are correct in what you say (although I think the Tourism Industry has many other problems as well). Gradings used to be quite straightforward (even in Scotland) BUT now with the introduction of Quality Assurance Guides the situation will become even more muddled. As the saying goes "one mans meat is another mans poison" it is also true that one mans superb three course lunch is anothers .....
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[paul]

It seems that as soon as people get used to one grading system, the powers that be decide it's time for a change.

It's difficult enough for people in the industry to keep up with it all (stars, red stars, keys, crowns, diamonds, sparkling diamonds, ticks, and so on...!) so heaven knows how it must seem to someone from 'outside' - ie. the people it's actually meant to help.

I actually quite liked the old classification which differentiated between facilities and quality. In the case of hotels, for instance, the number of crowns would be indicative of the facilities (for example, whether the hotel provided a tea/coffee tray, 24 hour service or Sky TV) whereas the wording that followed (de luxe, high commended, commended, approved, etc.) was indicative of the quality.

Personally, I'd far sooner have stayed at a 1 crown de luxe hotel, than a 5 crown approved one. Now, unforunately, we don't get this differentiation.

Paul
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[andyharris]

[paul]

Dear Andy,

I'm not sure if you made an error with your post since you appear to have just quoted what I said back.

I did however receive a PM (personal message) from you, which I assume was meant to be posted in this thread. I've therefore included it below. If this wasn't your intention, please let me know and I'll get it removed. Anyway, here it is: