Luton Airport Parking

[st1house07]

Has anybody used Airparks Luton for airport parking?

I am looking to do some research into this topic and wanted to compile some reviews regarding the company and their services.

Please post any comments relating to Airparks at Luton airport.

Many Thanks
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Gatwick Parking

[andrewm]

We had a very bad experience with Airparks Luton in May 2009. Returned from holiday to find front near side tyre flat in the Airparks carpark. We hoped that it was a slow puncture, and their staff used a large device to try to reinflate it, but this did nothing at all (which suggested a major puncture, though the staff would not have this). We then had difficulty removing the tyre (due to damaged anti theft lock, which was damaged by Kwik-Fit, not Airparks fault) so had to get a breakdown vehicle to come out to the Airparks car park. The car had not been moved at all at this point. But then when the recovery driver was loading the car onto the back of the recovery vehicle we discovered a major rupture to the tyre (see photos below) and damage to the alloy. At this point we should have returned to the Airparks Customer service hut again, but instead we just took the photos and left the Airparks site. We could not get the tyre off at the recovery centre, so in the end had to be towed from Luton to Cambridgeshire, at considerable expense. The anti theft lock issue, and the resulting tow was not Airparks fault, but the ruptured tyre definitely was. When we complained by letter, it was suggested that we had done the damage before the holiday. But the car had been moved by Airparks staff on at least two occasions (after we dropped it off, and when it was moved to their short term car park before our return). On our collection ticket the driver had noted that the car was 'OK'. We wrote twice, asking to be reimbursed for the replacement tyre (80 pounds). They refused to accept any responsibility, and said we should claim on our insurance.

Premier Travel booked our parking with Airparks Luton, and admittedly they are cheap. But next time we will pay extra for a proper service from a competent organisation.

Have a look at pics:
tinyurl.com/airparks
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tinyurl.com/airparks05
tinyurl.com/airparks06

[jim25]

Luton Airparks is generally a good off airport car park, you be hard pressed to find a better one
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If your looking cheap Gatwick airport parking, Manchester airport parking or parking at any other Uk airport visit Flypark

[Rhinocarhire]

We supply parking at Luton, using Airparks and have not received any complaints for this particular supplier.

Andrewm - It sounds like you have had a particulalry bad experience here, and sorry that you have not seemingly resolved to your satisfaction, my advice would be to keep on to them and you might get somewhere. Copy the agent you used to secure the booking to try and exert some more pressure.

Good luck with the report.
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www.rhinocarhire.com

[LianneL]

Luton airport parking is ridiculous, way too overpacked and way too overpriced!
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